Welcome to Zavira Travel’s booking policies page. Dear our distinguished clients,
It’s our great pleasure working with you. We hope that the following terms would be helpful to our future co-operation.
SETTLEMENT OF ACCOUNTS AND PAYMENT
Client’s payment shall be settled by telegraphic transfer, by cash, credit cards or travelers cheques. Except for cash payment, a service charge may apply. In case the credit facilities have been agreed with the Client/Agent, payment shall be settled by swift or telegraphic transfer to the appropriate Zavira Travel bank account. Any bank charges levied by the sending bank relating to transfers to Zavira Travel must be paid by the Client/Agent.
RESERVATION / DEPOSIT / FULL PAYMENT / CONFIRMATION
A non-refundable deposit of 30% of the total package price is required to request and confirm your reservations. Final payment of the tour price must be made 15 days prior to client’s arrival in Vietnam or the starting date of the tour, otherwise Zavira Travel may, at its sole discretion, cancel the booking without any refund of sums already paid to Zavira Travel by the Client/Agent.
RATES / VALIDITY
All prices quoted to the Client/Agent are on a net basis and in American Dollars at the current rate of exchange, valid until the date notified in the tour program. Zavira Travel warrants that the prices or rates quoted to the Client/Agent are correct at the time of issuance of the Client’s/Agent’s quotation and/or invoice but are subject to change in line with market, tax, or currency fluctuation, with or without prior notice.
CHILDREN POLICY
Children between 2 and 8 years of age are granted a 25% discount on transfers, excursions, and package tours, provided they share the room with two adults without an extra bed. The discount is reduced to 15% if they require an extra bed. This discount applies to one child per room only. Children requiring their own room are charged as adults but will be granted a 30% discount on applicable airfares.
CANCELLATIONS
For cancellation of confirmed arrangements, the Client/Agent loses the deposit as mentioned above. Cancellation charges are not levied by Zavira Travel itself; however, if hotels, carriers, and other contractors apply cancellation charges, the Client/Agent shall be liable to pay those charges to Zavira Travel or directly to the concerned parties, as the case may be.
For NO-SHOWS, there will be no refunds. All cancellations must be submitted in writing and received by Zavira Travel.
No refunds or exchanges can be made for accommodation, meals, sightseeing tours, transport, or any other services included in the tour price but not utilized by the tour member.
AMENDMENT SERVICE CHARGES
A service charge of USD 25 will apply to any changes to a booking once the reservation is confirmed. Once documentation has been issued, any changes thereafter will incur a USD 50 charge per change, including re-issuance of any vouchers. Additional charges for the re-issuance of air tickets will also apply.
When travel dates are changed, prices may vary depending on the day of travel and the airline class of service booked, subject to airline seat availability. All prices are subject to change without notice.
Note: The amendment service charges stated above are in addition to any applicable cancellation charges.
REFUNDS
All requests for refunds will be considered promptly but must be submitted in writing and received within 30 days of the tour’s return date. Certain unused tour features are non-refundable.
TRAVEL DOCUMENTS
It is the responsibility of each traveler to ensure proper documentation is obtained in advance of the trip. Each passenger must hold a valid passport, valid for more than 6 months AFTER the return date of travel. Passport number, date and place of issue, and date of birth are now required by airlines and trains, and may be required to confirm services. Names on airline tickets must match the first and last name listed on the passport.
Visa requirements must be met for travel to certain countries and vary according to nationality. To save time, Zavira Travel recommends obtaining a visa on arrival — please check our visa-on-arrival services. You may also arrange your visa directly with the Vietnamese embassy/consulate in your country.
Please check with Zavira Travel for up-to-date visa requirements and information. Zavira Travel will assist with, but is not responsible for, obtaining the necessary documentation.
RESPONSIBILITY AND DISCLAIMER
Zavira Travel shall always do its utmost to provide services to the best of its capacity and to the satisfaction of the Client. Zavira Travel acts only in the capacity of an agent for its travelers in making arrangements for transportation, hotels, and other incidental services.
Contact: zaviratravel88@gmail.com Phone/WhatsApp: +84 918 686 665
